Lime Experience
Patient Experience Solution (PREMs) for Healthcare Facilities
Capture your patients' true perceptions of their healthcare experience to measure key aspects such as quality, communication, and accessibility, among others, through automated collection and intelligent analysis of PREMs (patient-reported experience measures).
Make Patient Experience (PREMs) the Driving Force Behind Improving Your Care
Step 1
Create Your Own Customized PREMs Surveys
Lime's PREMs platform allows you to customize every element of your patient experience surveys to maximize response rates:
the language of your PREMs surveys (which can be easily translated into any language within the Lime platform);
the method of sending PREMs surveys (by email and/or SMS);
the message to be used, tailored to each medical sector of your healthcare facility.
Step 2
Automate the Sending of Your PREMs Surveys
Save considerable time by automatically sending your PREMs surveys (by email and/or SMS) according to your own rules. You can then easily track automated mailings by viewing the status of each mailing:
how many text messages (SMS) and emails were sent;
how many text messages (SMS) and emails are scheduled to be sent;
if there have been any delivery failures;
etc.
Step 3
Easily Interpret PREMs Results With Artificial Intelligence
Get the Facts Straight Quickly With a Comprehensive Overview of the Comments Received
Lime's intelligent analysis features allow you to view highlights in real time by type (compliment, suggestion, potential issue, etc.) and by average sentiment (very positive, positive, negative, very negative, mixed, etc.) in order to:
track trends;
evaluate individual and overall results from your various PREMs surveys;
export anonymized reports.
Leverage Your PREMs Data by Asking Key Questions
Data enhancement through artificial intelligence is at the heart of what sets the Lime platform apart.
Get concrete insights based on real facts by asking our intelligent assistant your questions directly. For example: What are the three most important issues facing our institution in terms of patient experience?
Lime, Your Integrated Platform That Goes Far Beyond PREMs
Communicate Easily With Your Patients Through Automated SMS Campaigns
Has the public health department informed your healthcare facility of a pertussis outbreak in your area?
Quickly send the information to all patients in your database to notify them of the situation using the SMS campaign feature available on the Lime platform.
Discover Our Patient Engagement Solution (PROMs)
Develop value-based care by putting your patients' outcomes at the heart of every clinical decision through automated collection and intelligent analysis of PROMs (patient-reported outcome measures) to reduce the number of physical visits to your healthcare facility and associated costs, while optimizing clinical outcomes.
The Lime platform provides you with both PREMs and PROMs solutions in a single, centralized interface.
