NEWS - Valuing the patient with Lime Santé

Highlighting the patient with Lime Santé - Les Affaires

Original article link: https://www.lesaffaires.com/mon-entreprise/entrepreneuriat-et-pme/valoriser-le-patient-avec-lime-sante-2/

Our summary of what you will find there:

In this article, Mr. Emmanuel Martinez explains that when trying to improve the healthcare system, the patient’s voice is still too often pushed to the background. He presents Lime Santé, a start-up founded in 2020 by Francis Robichaud, which offers a platform for collecting and interpreting patient feedback at scale.

The company says it reached more than 150,000 patients last year across four provinces and one territory, and works with 16 institutions in Quebec. Lime Santé relies on email and text-message outreach to gather feedback, with a response rate of about 30% according to its founder, a figure he considers far higher than what was seen before.

The article also notes that the solution does not stop at collection: thanks to artificial intelligence, the platform sorts the comments and can suggest concrete courses of action to institutions (for example regarding waiting room maintenance), which makes it possible to identify irritants without adding to the workload of already overburdened teams.

Finally, Emmanuel Martinez reports a funding announcement of C$2.25 million (Investissement Québec, Desjardins and 3CC | Third Culture Capital) intended to support expansion in Canada and internationally, with a goal of entering the United States (Boston area) as early as this year, followed by ambitions in France and Belgium.